I have enrolled for dental insurance for my family through marketplace which includes me, my wife and my 02 children. | My wife had a tooth ache on Jan 29th 2016 and I was trying to book appointment with the dentist. However, I realized that my Wife’s name was not in eligibility list. | I called Guardian and they confirmed that my wife’s name was not in the list and they suggested me to talk to market place. | I called marketplace and they confirmed that my wife is enrolled and they have sent the documents to Guardian. However, Guardian told me that I cannot use the insurance for my wife until they add my wife to insurance. | I had to make several calls to request them to fix. I never received any communication and follow up | Finally on Mar 29th, when I logged into the portal, I saw my wife’s name added and premium was charged w.e.f 1/1/2016. | There were lot of discrepancies the way they charged to my credit card on monthly basis. | In May 2016, I found that they overcharged my credit card where I had to request them to cancel my policy and refund my entire premium as I was not able to use insurance for my family when needed. | However, till date I have not received any communication from Guardian.
- Name: The Guardian Life Insurance Company of America
- Country: United States
- State: New York
- City: New York
- Address: 7 Hanover Square
- Phone: 1-888-482-7342
- Website: www.guardianlife.com/